Westjet: WS New U.S. Department of Transportation Regulations

 

Effective October 28, 2024, a series of new U.S. Department of Transportation (DOT) regulations are in effect. The rules aim to provide travellers with clearer, enhanced refund options in situations where their flight is disrupted or their baggage is mishandled.

 

Beginning October 28, all WestJet transborder flights to and from the U.S. will be subject to new refund rules for tickets, delayed baggage and ancillary fees. These changes apply to segments booked on a single ticket or itinerary to or from the U.S., which may include a connection or stopover of 24 hours or less on WestJet, partner and non-partner airlines.

 

For more details on the flight disruption criteria that make a ticket eligible for a refund as per the DOT, please visit our dedicated page on westjet.com or the U.S. Department of Transportation page.